Last updated: November 3, 2026
We want every family to love their Doodly. This policy explains exactly when and how returns, replacements and refunds work, so there are no surprises. By placing an order on doodlyco.com you agree to this policy.
1. Every order is prepared just for you
Each Doodly order is prepared, packed and allocated to you individually as soon as it is placed. Because of this, orders cannot be canceled, changed or refunded once they have been confirmed, and they cannot be refunded while they are being processed or in transit. Once your order has been delivered, our 30-day money-back guarantee below applies.
2. 30-day money-back guarantee
If you are not happy with your Doodly, you can return it within 30 days of the delivery date shown in your tracking. To qualify:
- Email us at qnnecom@gmail.com before sending anything back, with your order number and the reason for the return. We will reply with return instructions and a return address.
- The item must be unused, clean, undamaged and in its original packaging with all included parts (tray, straps, crayons, bag and accessories).
- Returns sent without our written return approval, sent to the wrong address, or sent after the 30-day window cannot be accepted or refunded.
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. We recommend a tracked service, because we cannot refund a return that never reaches us.
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 to 10 business days. Your bank may take a few more days to show it. Items that come back used, damaged, dirty or incomplete may be refused or partly refunded.
3. What is not refundable
- Add-ons and upsells bought together with your order, including the Mystery Box and any bonus or gift items.
- The 1-Year Warranty. The warranty is a service that starts on purchase and is not refundable, even if the tray is returned.
- Shipping Protection and any shipping fees.
- Free gifts that came with your order. If a free gift is not returned with the item, its value may be deducted from your refund.
4. Bundles and partial returns
Bundle prices (for example 2 or 3 trays) are discounted because they are bought together. If you return only part of a bundle, your refund is the price you paid minus the regular single-item price of the items you keep.
5. Damaged, defective or wrong items
If your order arrives damaged, defective or not what you ordered, email us within 48 hours of delivery with your order number, clear photos of the item, and photos of the box it arrived in. Once your claim is approved we will send a replacement free of charge. If a replacement is not possible, we will refund the affected item. Claims made after 48 hours, or for damage caused by use, accidents, misuse or normal wear, are not covered.
6. Late deliveries
All processing and delivery times on our website are estimates, not guarantees. Carriers, customs, weather, holidays and busy seasons can add extra days. An order that arrives later than the estimated window has still been delivered, and a late delivery is not a reason for a cancellation, refund or chargeback. Please see our Shipping Policy for full details.
7. Lost, stolen or misdelivered packages
- We are not responsible for packages that are lost or stolen after the carrier marks them as delivered, or for orders sent to an incorrect or incomplete address entered at checkout.
- If your tracking has shown no movement for 20 business days, contact us and we will open an investigation with the carrier. If the carrier confirms the package is lost, we will send a one-time replacement.
- Orders with Shipping Protection get a free replacement as soon as a lost, stolen or damaged-in-transit claim is approved, without waiting for the carrier investigation.
8. Exchanges
We do not offer direct exchanges. If you would like a different item, return the original under our 30-day guarantee and place a new order.
9. Please contact us before your bank
Almost every problem can be solved quickly by email, and we reply within 24 to 48 hours on business days. Please contact us first and give us the chance to help. If a chargeback or payment dispute is opened without contacting us first, or for a reason this policy does not cover (such as a delivery that arrived later than estimated), we will provide our order records, tracking and delivery confirmation, and a copy of these policies to the payment provider. Any refund that was due will then be handled only through the dispute process, and we may decline future orders from that customer.
10. Contact
Email qnnecom@gmail.com with your order number for anything about returns or refunds.