Last updated: November 3, 2026
Shipping is free on every Doodly order and every order is tracked. By placing an order you agree to this Shipping Policy.
1. Processing time
Every order is prepared individually after it is placed. Please allow up to 7 business days for your order to be processed and handed to the carrier. Business days are Monday to Friday, excluding public holidays. Orders are not processed or shipped on weekends or holidays.
2. Delivery time
After your order ships, delivery usually takes 7 to 14 business days, depending on your location and how the carriers are running.
All processing and delivery times are estimates, not guarantees. Carriers, customs checks, weather, holidays, peak seasons (such as Black Friday and December) and other events outside our control can add extra days. An order that arrives after the estimated window is still considered delivered on time for the purposes of our policies. A late delivery is not a reason for a cancellation, refund or chargeback.
3. Tracking
When your order ships, you will receive an email with your tracking number. Tracking can take 3 to 5 business days to show its first update, and it may show "label created" or "pre-shipment" for several days while the parcel moves between carriers. This is normal. Your package may also arrive in more than one parcel, each with its own tracking.
4. Your shipping address
Please check your shipping address carefully at checkout. If you need to correct it, email us within 12 hours of placing your order. After that the order may already be prepared and we cannot change it. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout, and packages returned to us because of a wrong address can be reshipped only after you pay the new shipping cost.
5. Packages marked as delivered
If your tracking says delivered but you cannot find your package, please check around your property, with neighbours and with your building's mail room, and wait 2 business days, because carriers sometimes scan packages early. Then contact the carrier and us. Once a carrier marks a package as delivered to the correct address, we are not responsible for it being lost or stolen, unless your order includes Shipping Protection.
6. Lost packages
If your tracking has shown no movement for 20 business days, email us and we will open an investigation with the carrier. If the carrier confirms the package is lost, we will send a one-time free replacement. Packages are only considered lost once the carrier investigation is complete.
7. Shipping Protection
Shipping Protection is an optional add-on you can choose in your cart. If your protected order is lost, stolen or damaged in transit, email us within 30 days of the last tracking update with your order number (and photos if it arrived damaged). Once approved, we send a free replacement without waiting for a carrier investigation. Shipping Protection is not refundable.
8. Customs, duties and refused packages
For orders shipped outside the country they ship from, any customs duties, taxes or fees charged on arrival are paid by the customer. Packages refused at delivery, or not collected from the post office or pickup point in time, are not eligible for a refund.
9. Questions
Email qnnecom@gmail.com with your order number and we will reply within 24 to 48 hours on business days.